Most of what we do is planned. This page is about the rest — the things that come up once you are already here, usually at an awkward hour, and usually when something else has gone wrong.

This is the service clients value most and think about least when they are booking.

What people actually call us for

• A table tonight — the restaurant you walked past and want, at short notice.
• Medical — an English-speaking doctor or dentist to your hotel, and pharmacy runs.
• Lost and forgotten — passports, phones, luggage that did not arrive, and the paperwork that follows.
• Plans that change — weather closing the mountain, a delayed flight, a day that needs rebuilding by lunchtime.
• The small things — flowers, a cake, a gift wrapped properly, a car in twenty minutes, a translator on the phone.

How to reach us

By phone or WhatsApp on +33 2 57 58 80 29, or by email at [email protected]. While you are travelling with us you have a direct line rather than a switchboard.

The time-zone point

For American guests the useful part is that we are awake when you are asleep. A problem raised at midnight in France is usually solved before you wake, and a problem you notice at 6am in New York reaches us mid-morning in Paris — while everything is still open.

Frequently asked questions

Is on-demand support included or charged separately?

For guests whose trip we have arranged it is part of the service. Standalone support can be arranged separately — ask us.

How quickly do you respond?

Urgent matters are answered immediately, day or night. Everything else within the hour.

Can you help with a medical issue?

We can arrange an English-speaking doctor, a hotel visit, or transport to a clinic. In a genuine emergency call 112 first, then us.

Travelling in France and need something handled now? Contact Elite France Journeys at [email protected] or +33 2 57 58 80 29.